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Frequently Asked Questions

  • What is the price of the tours?
    Robe Coastal Tour Child (2-14): $55/person Adult (15+): $75/person Cape Jaffa Coastal Tour Child (2-14): $50/person Adult (15+): $65/person
  • Do I need to book?
    Yes, bookings are essential. For a tour to proceed we require a minimum of 6 bookings. We can take walk-on bookings direct at the boat if there are last minute seats available. We recommend arriving 15 minutes prior to the departure time. Please note that departure dates, times and tour routes are subject to operational safety and weather conditions and therefore, may be cancelled or altered accordingly.
  • Where do I board the boat for tours?
    Robe Coastal Boat Tour Board from the Lake Butler Marina. Enter from the car park onto Beach Court, from Lipson Terrace, next to the fisherman's wharf, Robe. Cape Jaffa Coastal Boat Tour Board from the Cape Jaffa Marina, Enter from the car park off of Harbour View, Cape Jaffa. Ensure you arrive at least 15 minutes prior to departure time. The vessel will depart at the departure time shown, no refunds will be given for missed bookings or late arrivals.
  • What do I wear?
    The Southern Ocean is known for its freshness. We suggest dressing comfortably for the conditions of the day with suitable flat footwear. Temperatures out on the ocean can be 10 degrees cooler than on land, even on a summers day it can be cool.
  • What do I need to bring?
    Cameras and binoculars are a good idea, please be aware that there can be salt spray whilst on the ocean.
  • What not to bring
    Pack lightly! The tours can be a bit bumpy at times and take on a bit of sea spray. There is minimal storage onboard the vessel, we recommend having meals/drinks prior or after the tour. Backpacks are not recommended as you are unable to wear the safely whilst being seated and they are not able to be stored safely on the ground. Tour durations: Robe Coastal Tour: 90 minutes Cape Jaffa Coastal Tour: 75 minutes
  • Is there an age limit?
    Yes, our Robe Coastal Boat Tour and Cape Jaffa Coastal Boat Tour has a minimum age of 2 years. Child ticket price for our tours is 2 - 14 years of age. Children under the age of 15 must be accompanied by an adult ticket holder.
  • Do you have wheelchair access?
    No, unfortunately our vessel 'Observer' is not wheelchair accessible. It has a large inflatable ring around the boat that needs to be stepped down into from the platform, there are grab-rails either side and a small step inside the vessel.
  • Can we book a private charter or group booking?
    Yes, absolutely. Please contact us by emailing or complete the booking enquiry form found in the tours section. While we have scheduled tour dates on our calendar, gather your own crew and we can arrange a trip any day, any time (weather permitting). Let's make waves together!
  • Will the tours be cancelled if the weather is windy?
    Safety is always our priority and although Observer can handle most ocean conditions well, the Southern Ocean can be wild at times and due to the nature of operating ocean tours, we may have to cancel due to rough conditions. If the weather forecasted is unsuitable for the tour, we will sms and email customers and offer the to re-schedule or/ full refund. When we look at the forecast conditions for our coastal tours - we look at a range of parameter's and make decisions on cancellations based on sea conditions, swell, wind strength, direction and wind wave.

Book your unforgettable experience today!

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